You may experience Wi-Fi connection errors when booting your Google Home speaker. Or, you may notice that your speaker device does not show as connected in the Google Home app. Both problems occur when the speaker is no longer linked to your Wi-Fi network, unless it is online (i.e. connected successfully to your network with internet access). These situations can occur if you’ve changed your Wi-Fi network name (SSID) or the network password, but have not yet updated your Google Home device accordingly. This post details how to update the speaker’s Wi-Fi settings to account for new router additions or replacements.
With your iOS or Android based tablet and the Google Home app, connecting your smart speaker to a different Wi-Fi network is a breeze, as follows.
We assume here that the Google Home App has previously been linked to your Google account.
The screenshots below were taken from an Apple iPad Air. However, a similar Google Home app for Android is also available from the Google Play store.
Now, to the procedure.
1. Connect your smart speaker to power. If not already operating, plug your speaker into a power source, as you’ll need to access the network parameters stored in its memory, as described below. You won’t be able to change these settings without AC power. The next picture shows the Google Home speaker connected to AC power via the included AC adapter.
Wait until your speaker finishes booting before proceeding to the next step.
2. Move your tablet close to the speaker. Avoid being further than fifteen to twenty feet away, for maximum setup speed and minimum errors.
3. Start up the Google Home app. Run this app on your tablet computer. This app gives you access to your current Google devices and settings, and allows you to change them as needed.
The app is located somewhere on the home screen pages, depending on where you might have moved it. On our iPad Air, it’s on home page three, as shown next, as pointed at by the purple arrow.
We got the following screen at Google Home App startup.
After a short period, you’re taken to the home screen. Ours displayed as follows.
4. Tap the hamburger menu. This item (the three horizontal stacked lines) is located at top left corner of the Home screen, as displayed in the previous picture. The app’s main menu then displays as shown in the next picture.
5. Tap the Devices menu item. In the main (hamburger) menu, find the Devices item, as pointed at by the purple arrow in the previous screenshot. You may have to swipe up in the menu area in order to scroll the Devices item into view.
Depending on whether or not your speaker is connected currently to a Wi-Fi network, different screens will appear at this point.
If your speaker is currently connected and functioning correctly to an access point in your home network, you’ll then see a screen similar to the screenshot in step 6. Go there for further instructions in this case.
If your speaker is powered up but not connected to any Wi-Fi network, then you’ll see a screen like the one pictured at the top of step 7. Go there for specific instructions that address this case.
6. Speaker Online or Connected
This shows that your speaker is online and can accept voice commands and questions. This would be the case if you have multiple Wi-Fi networks in your home, and you wish to disconnect your speaker from one of them that is working, and connect it to another of them. Maybe you moved the speaker from the first to the second floor, and would like to connect it to the second floor access point if you have one, because its Wi-Fi signal is stronger and more reliable up there. In short, you’re moving your speaker from one working Wi-Fi network to another.
6a. Tap the Device’s hamburger menu, as pointed to by the purple arrow in the next picture.
Your speaker’s Settings screen then appears, as shown next.
6b. Tap the Wi-Fi setting on the Device Settings screen, as shown in the previous picture. This setting displays the Wi-Fi network to which the speaker is currently connected, as displayed in the next screenshot in step 6c.
In this scenario, we wish to disconnect from the 937T681J4059H_5G network, and connect to the 937T681J4059H_2G network. Both are in range and available to the Google speaker.
6c. Tap the Forget This Network bar. As shown next, our speaker is currently connected to the 937T681J4059H_5G network. We want to forget that network. So we do so by tapping the red bar. Executing this step disconnects your speaker from its current Wi-Fi network, as well as forces it to forget the settings it retains in its memory for that network (SSID, security type, and password et al).
6d. Confirm current Wi-Fi network forgetting. The Forget Network Confirmation screen then appears, as displayed next.
Then, tap the Forget This Wi-Fi Network blue link. The app then displays the Forgetting Wi-Fi network screen, as shown next.
After a short pause, you are returned to the Home screen in the Google Home app, as shown next.
6e. Again, tap the hamburger menu on the Google Home App Home screen. The main menu then displays as shown in the next picture.
6f. Tap the Devices menu item. In the main (hamburger) menu, find the Devices item, as pointed at by the purple arrow in the previous screenshot. You’ll now get the same screenshot as covered in step 7.
7. Speaker offline or disconnected from Wi-Fi.
If your speaker is offline (i.e. not able to connect to any in-range Wi-Fi networks), or if you previously disconnected it from Wi-Fi as described in step 6, then you’ll see something like the next screen.
Your speaker may not be able to connect to a wireless network for example, if you have just replaced the Wi-Fi router / access point that your speaker had been connecting to previously, but you used a different network name (SSID). In that case, the old Wi-Fi network is no longer “on the air.” But the Google speaker cannot yet connect to the new one, as it does not yet have valid network SSID and password for it.
The screen above indicates no Wi-Fi connectivity by flagging your speaker as needing setup.
Further, with the speaker not connected to any internet network, Google Home will be unable to respond to any questions / commands directed at your speaker, except to say, “I can’t find your Wi-Fi network. You can reconnect to Wi-Fi from your Google Home app, under Devices, then Setup.” This audio message from the speaker is a sure sign that it is not connected to any Wi-Fi networks currently.
8. Press the SET UP link on Devices screen. Reminder: Be sure your tablet is within several feet of the speaker. Otherwise, setup may fail.
If all goes well, the Google Home app will search for your speaker and find it, as shown in the next screen.
9. Tap the CONTINUE > link. The app then attempts to connect to your speaker. When it succeeds, it displays the following screen.
Then after a few seconds, it prompts you for permission to play a test sound on the speaker,
10. Tap the PLAY TEST SOUND link. When you tap this link, your speaker should issue a short chord sequence, further indicating that the app is connected to the correct speaker.
Then, the following screen appears on the tablet, asking if you heard the test sound from the speaker you’re configuring. If you did indeed hear the test sound, then proceed to the next step, and confirm that.
11. Tap the I HEARD THE SOUND link. Then, you are asked to select a room name for your speaker, as shown in the next screenshot.
12. Select a room name for your speaker from the pull-down list box on the previous screen. The screen then changes to the following, showing our room choice (Living Room), as shown next.
13. Tap the CONTINUE > link. The Select a Wi-Fi network prompt then appears as follows.
14. Tap the arrow in pull-down list box. A list of available networks appears as shown next.
15. Tap the desired Wi-Fi network name. In our case, we wish our speaker to connect to the 937T681J4059H_2G Wi-Fi network. So that’s the one we selected. Note that the network list window disappears, revealing once again the Wi-Fi network select screen. But this time however, our chosen network is filled in, in the network name field.
16. Enter password of the new Wi-Fi network. Tap the Enter your Wi-Fi password field, observe the virtual keyboard appear, and then type in the password. Your screen should look similarly to the next screen shot.
17. Tap the CONTINUE > link once you’ve typed in the password. Your speaker then connects to your Wi-Fi network of choice. If it encounters no trouble, the Wi-Fi Connection Successful screen appears, as shown next.
18. Tap the FINISH > link, which takes you back to the Google Home app Home screen, as shown next.
Your speaker is now connected to a different Wi-Fi network. Ask it the time, and you’ll know the connection is good if the speaker responds with the correct answer.
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- 2017-01-03: Originally published.