Picture of an Amazon Smart Plug, connected to AC power, and switched ON. Note the solid blue light at the left front of the unit.

Amazon Smart Plug Reset Instructions

You may need to hard factory reset an Amazon Smart Plug to restore proper operation should it stop responding to Alexa commands coming from either your Echo smart speaker or the Alexa app. Or, perhaps you’d like to change the WiFi network and / or password to which this smart plug connects.  In either case a hard reset will do the trick.





Caution

  • Note that a hard reset erases the saved WiFi network information from the plug’s internal memory.
  • If your plug is connected to your WiFi and and Amazon account when you perform the factory reset, then the reset also removes the plug from your Amazon account.  So, if you’re resetting the plug to get it ready to sell, we recommend this procedure.  Again, factory resetting not only clears out the plug’s memory, but also deletes it from your Amazon account.
  • Once reset, the Amazon smart plug will no longer connect to your WiFi network.  Thus, you will no longer be able to control it via the Alexa app or from your Echo speakers.  To restore full operation after a hard reset, you’ll need to set up the plug once more.

Amazon Smart Plug Reset Instructions, Step by Step

1. Connect the Amazon Smart Plug to AC Power

Plug the unit into a working wall outlet as shown next.  The status light will flash red several times, and either begin flashing blue, or turn off completely, as it does in the next picture.

Picture of the Amazon Smart Plug, powered up, showing its dark pilot lamp highlighted.
Picture of the Amazon Smart Plug, powered up, showing its dark pilot lamp highlighted.

2. Press and Hold the Action button to Reset the Amazon Smart Plug

Find the Action button in the next picture, pointed at by the blue arrow.  Hold it  in, until the light on the front starts blinking red.

Left side picture of the plug, showing the -Action- button highlighted.
The plug’s left side, showing the -Action- button highlighted.

You may see the status lamp flash a blue and red at first.  If so, then keep holding the Action button until the blue stops, and all you see is a red on and off blinking, as shown next.

Front view picture of the plug during reset, its lamp flashing red.
Front view of the plug during reset, its lamp flashing red.

3. Next, Release the Action Button when Lamp Blinks Only Red 

Wait for the light to begin flashing red.  You should see no blue in the blinking pilot lamp.





Then, when you release the button, the light then glows a solid red for several seconds while reset takes place.

Finally, the light begins blinking on and off blue (no red here) as seen next.

Picture of the unit connected to AC power, and switched ON. Note the solid blue light at the left front of the unit.
Picture of the unit connected to AC power, and switched ON. Note the solid blue light at the left front of the unit.

4. Done with Amazon Smart Plug Reset !

This means that the reset is now finished, and your smart plug is now ready for setup or sale.

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References for How to Factory Reset Amazon Smart Plug 

  1. How to Reset Smart Home Devices from Amazon.com

Revision History

  • 2020-12-17: First published.
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