I’ve owned two copies of this AT&T 922 Speakerphone Telephone since 2000, and used them for full-time telecommuting from my home office for three years.
I’ve also given them as Christmas gifts and received only highly positive feedback. The built-in speakerphone is highly intelligible at both ends of the conversation, and when using the handset receiver, the adjustable volume can overcome the problems of understanding those very soft callers. Both the loudspeaker and earpiece have a very full audio frequency response, making them ideal for use on today’s great-sounding phone systems. In this, the first of my 2 line phones reviews, I’ll detail my impressions of this long-time home-based business companion.
Benefits, Pros, Features, and Advantages
In over ten years with this AT&T telephone as my primary office phone, I only ever experienced one trouble with it; I pulled it off the edge of my desk, and the ringer sounded lower and quite different after I retrieved this telephone from my carpeted office floor. Otherwise however, the good performance of this unit was unaffected. Generally, this phone seems pretty rugged.
The 922 supports up to two telephone lines, can switch between them.
It also has a conference mode in which the two lines can be joined together in a three-way call.
An LED for each line is supplied that flashes to show which line a call is coming in on. There’s another red LED for each line that flashes to indicate that that line is on hold.
The button to switch back and fourth between handset and speakerphone modes is large, located away from most of the other buttons, and so, can be easily and quickly pressed. It too has n LED close by that glows when speakerphone mode has been selected.
You get a different-sounding ring on this two line business phone, depending on which line a call enters through.
The ringer volume can be set separately for each line via two slide switches on the right side of ths speakerphone.
A hold button is included. You can place a caller on one line on hold while you place a call on the other line.
Two banks of phone number memories come with the 922 speakerphone. Each bank stores up to sixteen numbers, and you can switch between the banks with the press of a button. These memories are preserved across phone line power losses with battery backup.
Programming the 32 memories is pretty simple: Lift the receiver. If programming a button in the lower bank, press the Lower button. Then, dial the number you wish to associate with a memory. When finished dialing, press the memory button you want this number to go into. Then, hang up. The memory is now programmed. Test it by lifting the receiver, listening for the dial tone, and the pressing the button you just programmed. You should hear the phone dial the programmed number.
A Pause button is provided to enter a pause into a string of numbers during programming, allowing you to program access codes followed by short pauses for outside lines, international calls, Etc.
A card insert allows you to write the names and phone numbers beside each memory button you’ve programmed.
An included Mute button allows you to turn off the microphone when using either the handset or speakerphone modes, to keep noises in your surrounding area from distracting callers on the phone.
All buttons still work even when the phone is in mute mode, unlike other models I’ve tested that disable the numeric keypad during mute.
Calls can be quickly dialed on the numeric keypad. The size of and spacing between the keys supports rapid-fire dialing.
A Flash button makes actuating telco-provided call waiting or three-way calling services a breeze, as when pressed, it releases the line for the correct interval every time. No more guessing at how long to depress the receiver switch hook in order to properly flash the line.
A call volume rocker switch facilitates adjustment of speaker and earpiece volumes, and the system remembers the last setting for each mode when you switch to the other. You get four possible volume levels for the handset and four for the speakerphone.
I like the Redial button, that when pressed, replays the tones or pulses of the last number dialed.
Located on the left side of this phone, the receiver is easy to pick up with the left hand, freeing the right hand for dialing. This is great for me, as I am right-handed.
The receiver weight is none too heavy and fits my head quite well so that phone fatigue only sets in after I’ve been talking for a few hours or longer.
Colored in a neutral light gray, the 922 fits into most any office or home decor. I actually prefer this to the beige that so many other phones sport.
Disadvantages, Cons, Problems, and Limitations
In speakerphone mode, the maximum volume available is not that high.
This speakerphone is half-duplex. That is, the speaker mutes when voices or other noises are picked up by the built-in microphone, and the microphone is muted when sounds from the other end of the phone line are detected. The switching between “transmit” and “receive” mode can easily be heard, and often becomes distracting. Further, quiet voices from the other end are sometimes not heard at all in the speaker, particularly when there’s some noise in the room where this speakerphone is being used. The reverse also happens. Quiet sounds and voices picked up by this speakerphone are often muted and not therefore transmitted to the phone line if line noise or weak voices are detected in the incoming connection from the other end of the phone line. This half-duplexing is a serious drawback with most speakerphones in this price range that I’ve tested.
This phone does not include a calibration mode to enable it to discern the audio characteristics of the room in which it is deployed, and thus minimize the half-duplexing switching effects described above. So, this speakerphone tends to work certain rooms better than in others.
The included cord guides on the underside of the AT&T 922 do not always securely hold the phone line cables. So occasionally, excess tension is placed on the line connector (RJ11) itself.
Very infrequently, this AT&T 922 becomes unresponsive (none of the buttons work). To remedy, simply unplug all phone lines and remove the batteries for a few minutes, reinsert the batteries, and restore the phone line connection. This happened to me a couple times, and seemed to accompany the presence of static electricity. So keep static away from this and any other electronic device if you can help it.
They might supply a longer handset cord. The shorter one that came with the 922 was probably the reason I pulled the unit off of my desk in the first place.
So I’d highly recommend the AT&T 922 Speakerphone Telephone to anyone working out of a home office, or wanting a business telephone with all of the essential functionality. It’s reliable, sounds great, is easy to operate, and comes from a time-tested manufacturer (AT&T). I’d rate this phone at 93 out of 100 therefore.
Where To Buy The AT&T 922 Speakerphone
This office phone is widely available from Amazon, Ebay, and other Internet outlets for less than $50; a decent price for such a feature-packed telephone as this one.
Look for the 922 in the black, orange, and purple box.
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- 2015-12-19: Added more appropriate tags.
- 2015-10-06: Added appropriate tags.
- 2015-02-05: Updated content.
- 2014-12-10: Added whitespace for clarity, adjusted ad positioning, and revised content.
- 2014-10-06: Added a picture. Added to ‘Telephones’ category.
- 2012-04-12: Original publication.