The Problem: CBS Streaming Video Fails to Play
CBS streaming video on the CBS web site fails to play in Internet Explorer 11. E.g. Clicking on an episode, instead of playing it, invites you to install Flash player. You get this, even though you already have the latest version of Flash on your computer. We have seen this on Windows 7 64-bit computers. We find that one or more of the fixes below, often solves this problem.
Possible Solutions for when CBS Streaming Video Fails to Play
Reinstall the Flash Player
1. First, Uninstall All Flash Versions from your Computer
Do this by bringing up the Control Panel.
The go into the Uninstall Program app.
Find the Flash Player app in the list of apps.
Press the Uninstall button and follow any instructions.
2. Then, Install the Latest Flash Player Version
Get this from the official Adobe Flash Player Download Web Site.
The installer may ask you to close Internet Explorer before installing.
3. Bring Up IE After the Flash Player Install
4. Try Playing a CBS Streaming Video Again
Once you install a fresh Flash Player copy, try playing your desired CBS streaming video again.
If it still does not work, and you still get the link to install the latest Flash version, try the next fix.
Reset Internet Explorer to Factory Default State
We have tested this procedure successfully on several occasions.
1. Bring up Internet Explorer
2. Bring up the Menu Bar
If the Menu bar is not already present by default, press and release the ALT key.
3. Choose the Internet Options Menu Item.
The multi-tabbed Internet Options window then appears.
4. Click the Advanced Tab
The Advanced options windows then appears.
5. Find the Reset Button
About three quarters down the window, just right of center, find and then press the Reset button.
The Reset Internet Explorer Settings window appears next.
6. Click the Reset button in the Reset Internet Explorer Settings Window
This action resets all non advanced IE options to their factory default values.
7. Exit Internet Explorer
8. Restart Internet Explorer
This assure that you’re running a version with all its options back at default values.
9. Then, Try Playing your CBS Streaming Video Again
Restoring IE to factory defaults usually fixes the problem, especially if you’ve run the this fix as well as installed the latest Flash player version.
Will add more fixes as we find them.
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- 2019-06-08: Added key phrase targeting for ‘CBS Streaming Video Fails’, removed ad scripts, and added more links and tags.
- 2016-01-13: Added more appropriate tags.
- 2015-10-01: Added appropriate tags.
- 2015-07-18: Originally published.