The Sharp Aquos Smart TV can run apps, as a tablet or smart phone does; many of which require Internet access. Aquos high definition televisions typically obtain that access via a Wi-Fi wireless network. This means that when you initially set up this HD TV, you must program the details into it, of the Wi-Fi network that it should connect with when you turn it on. Then, the television stores this information in its memory and uses it to log into the network when it requires Internet-based resources.
However, for numerous reasons, this information may later become invalid, necessitating a reset and reprogramming of the television’s default Wi-Fi network. For example, you may decide down the road to change your Wi-Fi network name, password, or other network parameters. This often happens when you buy a new wireless router, you forget the old SSID and password that your now-obsolete network required for login, and so you make up new names, passwords, et al. Once the network parameters saved in the Aquos television become obsolete, the TV can no longer connect to the Internet, and any Internet apps that you run on it subsequently, will not work properly.
Our 2011 vintage Sharp Aquos HD TV gives no immediate indication of failed wireless network connections until you try to access an Internet-enabled app on it, such as Netflix or Hulu. So, you may not realize for some time that it has lost its Internet link; especially if you spend most of your time watching regular or HD channels, as shown above.
But when you do access Internet-enabled apps, you’ll definitely notice a problem. In the Netflix case for example, the system may tell you that the network connection is currently unavailable, and then prompt you to try logging into Netflix again. Or, it may just throw up the Netflix introductory screen, and then seem to just hang or lock up. Exiting the app and restarting does not clear up the problem. When an app repeatedly fails to run, this likely means that something is wrong with the television’s Internet connection.
Follow the step-by-step procedure below to diagnose the problem and to connect the Aquos HD TV to a working, in-range Wi-Fi network.
Each app may respond differently to a lost Wi-Fi connection, and these symptoms often appear for other reasons as well, besides a failed or missing wireless access point (WAP). So in order to definitively determine that your television has indeed lost its Wi-Fi connection, and that the stored connection information is out-of-date, bring up the network status screen as follows.
Access the set’s main menu by pressing the MENU button on its remote control. The menu appears across the top of the screen, as shown next.
Then, highlight the “Initial Setup” menu item, by pressing the remote control’s left and right arrow keys until that app image turns blue, as shown next.
Then move into that menu with the remote’s DOWN arrow key, until you’ve selected the “Internet Setup” option, as shown next.
Next. press and release the ENTER button on the remote. This takes you to the “Internet Setup” menu, as shown next.
Next, press the ENTER button on the remote. The television then displays the “Network Setup” screen, as shown next.
Then, press the DOWN arrow key on the remote once, to select the “Wireless Setup” menu item, shown next.
The television then fills in the right two-thirds of the screen with the currently-saved network information as well as the connection status to that network.
Note in the next picture that the television IS NOT connected to the Wi-Fi network NETGEAR61, because the “Transmission Type” and “Signal Strength” fields are blank (showing dashes). This is proof positive that the TV has become disconnected from the saved wireless network, and requires setup of an updated network. Look at step 7 below to see a version of this screen that denotes a properly-working network connection.
2. Enter Wireless Setup.
Then, with the “Wireless Setup” menu item highlighted, press the ENTER key on the remote. This highlights the “Change” button, as shown in the next picture.
Next, press and quickly release the ENTER key on the remote. This brings up the “Select Connection Method” screen.
Once this screen appeared, we used the remote’s arrow keys to select the “Search” item, as shown next. We could have also used the “WPS” or “Manual Setup” options, but decided to use the “Search” method, that scans for wireless networks in this scenario.
If you select WPS, follow the instructions that appear on the screen. When your network connection is successfully made, skip down to step 7 below.
Or, you could manually enter the new network’s SSID, security type, and password without scanning for visible networks, by picking the “Manual Setup” option. Setting up connections in this way is beyond the scope of this article. However, the prompts are pretty straight forward, and you’ll see a lot of the same screens as are shown in this procedure.
3. Scan for available Wi-Fi networks.
Then, press ENTER on the remote. This initiates a scan of both the 2.4 and 5 Ghz. bands for in-range wireless networks. This television can connect to either Wireless G or N networks. Networks of all eligible types will show up in the resulting list on the “Select Wireless Network (SSID)” screen that appears when the network scan is complete. This is shown next.
4. Select the desired wireless network.
Use the remote’s UP and DOWN arrow keys to move the selector about this list until the desired network is highlighted. In our case, we want the 937T681J4059H_5G network. So we’ve selected it as shown above.
5. Enter the desired network’s password.
When the desired network is selected, press and quickly release the remote’s ENTER key. This brings up the “Enter security key for the wireless router” screen, as shown next.
Press the ENTER key again, to bring up the on-screen Sharp Aquos alphanumeric keyboard, as shown next.
Then, for each character in the password, navigate around the onscreen keyboard with the remote’s arrow keys to find the desired character. When said character is highlighted in blue, press the ENTER key on the remote, to add it to the password buffer, which is displayed across the top of the keyboard.
Highlight and click the CAPS (ON, OFF, LOCK) key to switch between lowercase, single uppercase, and all uppercase letters.
To enter letters, navigate to the “Character Set” menu, and select the “Alphabet” character set. To enter numbers, again navigate to the “Character Set” pull down menu, and select the “Numbers” character set. To enter symbols and punctuation, choose the “Sign” character set.
To erase characters, navigate to the “Return, Delete” key and press the ENTER key. This erases the character beneath the cursor and moves all characters to the right of it, one position to the left to fill in the vacated space. Press the Clear key to erase all the characters in this little editor entered so far, and start over.
An example of this keyboard with a partially-entered password is shown in the next picture. Notice the so-far entered characters in the edit field across the top of the keyboard.
Once you’ve entered the correct password characters, navigate to the “Done” key and quickly press and release the ENTER key on the remote. The onscreen keyboard then closes, revealing once again the “Enter Security Key” screen, but with the password field there now filled in with stars, as shown next.
You have now entered the Wi-Fi network password successfully.
6. Connect to the desired wireless network.
Initiate a connection attempt to the network whose password you just entered, by highlighting the “Next” button on the screen in the previous picture, and then quickly pressing and releasing the ENTER key on the Aquos remote.
The virtual keyboard closes, and the “Establish wireless connection” screen appears, showing the chosen network SSID, security type, and the security key that you entered, as pictured next.
Note that we blanked out the password with “pink paint,” as the password is visible on this screen.
Verify that the key, as displayed here, is correct. If it is not, you may press the RETURN key, which initiates a new scan for in-range wireless networks, and takes you back to the list of Wi-Fi networks this scan found, as displayed in step 3 above. Continue from there, to re-enter the security key (password).
Otherwise, if the password looks correct, quickly press and release the ENTER key on the remote. The TV then attempts to establish a wireless connection with the new network. You may see “Connecting…” messages for several seconds while the Aquos contacts the WAP to authenticate.
But if all goes well, the “Wireless setup completed” screen displays, as shown next.
7. Examine new network connection information to verify proper connectivity.
Press the ENTER key on the remote, which again displays the “Setup wireless connection” screen. But this time, a successful connection is operating. Verify this by examining the “Transmission Type” and “Signal Strength” fields, which unlike the same screen in step 1 above, are now filled in and not blank, here.
You have now successfully configured your Sharp Aquos Smart Television to connect with a working Wi-Fi network. Press the EXIT key to leave the screen above, and return to regular TV viewing.
You’re done. Enjoy your Internet TV viewing!
- 2015-11-08: Added appropriate tags.
- 2015-08-31: Originally published.