JBL Charge 5 Not Turning OFF

Top view of the JBL Charge 5 speaker, showing the -Power- button glowing.

When your JBL Charge 5 is not turning OFF, this suggests one or more problems. And we offer below some solutions for the most likely cause.

JBL Charge 5 Not Turning OFF: Causes

Now in this model, one or more of the following may cause the 5 to fail to shut down.

1. The button mechanisms may have sand, dirt, or other debris in them. To repair this, take the Charge 5 apart. Then blow, brush, or polish switch contacts if you can reach them.
2. The battery is providing SOME but not ENOUGH power. Verify this by connecting a charger. If the problem goes away immediately, then it could be that the battery was almost dead. Further verify by fully charging. Then remove the charger and power up the 6 on batteries. Then see if it will turn off. If not, then the battery may be defective.
3. The 5 is defective. In this case, get a replacement unit.
4. The Charge 5 has both a Service Mode, and a Lock Mode. Now either of these you may have switched ON by accident.

Now we assume here that all the hardware and software in the 6 is working correctly. So we cover below the possibilities in the last item; Service Mode and Lock Mode. Thus, we describe below how to get out of these modes, and turn your speaker OFF once again.

JBL Charge 5 Not Turning OFF: How to Fix

Exit Service Mode

Top view of the JBL Charge 5. Showing the -Bluetooth- and -Play-Pause- buttons.

Now you can restore normal operation by deactivating this mode. But note that when active, you must connect external power to switch it OFF. Why? Because when in Service mode, the 5 won’t power up without outside power. But you can’t change modes without switching on the unit first. Thus, you need the AC adapter to make this fix.

1. So, connect the Charge 5 to AC power and turn on the unit.
2. Then, with the speaker Power button glowing, press the Bluetooth and Play-Pause button combo. Then hold for ten seconds or so. Release when the unit powers off.
3. Then, normal operation should return.
4. Verify this by powering ON the Charge 5.

Exit Lock Mode

The -Power- button glowing.

Again, you can restore correct operation by cancelling this mode. But note that when Lock mode is active, you can switch it back OFF without the charger. But you can do that only if the battery is not dead.

1. Connect the Charge 5 to AC power.
2. Then, press and hold the Power button for ten seconds. If the button lamps are glowing, then they’ll go dark at this point. When you see that thus, then release the Power button.
3. Wait two seconds.
4. Finally, press and release the Power button. The Charge 5 should then boot up normally.

Now you may not know battery status. So to be sure that you can power up the 6 after exiting Lock, just connect external power.

JBL Charge 5 Not Turning OFF: Try a Factory Reset

Sometimes when the 5 appears to lock up, you can reset it to restore proper operation. See our JBL Charge 5 Factory Reset Instructions post for the steps to take to do that.

Try Running the Battery Dead

Once in a while the Charge 5 can get into a corrupt state. This can be due to a dying battery, faulty charger, or cosmic ray bombardment. Then you may see it Not Turning OFF whether running on batteries or electricity. And it might not respond to a reset command either. Should that happen, try just letting it sit on batteries and run down.

Then once the battery dies, this can sometimes return the unit to a known-good starting state. Finally once the battery dies, connect the charger. Let it charge for several minutes, and then turn it on. Finally, press the Power button again. It may turn off properly now.

Try a Different Charger Adapter

If the Charge 5 is still Not Turning OFF, then try letting it run dead again. But this time, use a different power adapter to recharge it. Then see if it works any better. It might. And if it does, then replace your charger.