Top view of the JBL Charge 5 speaker, showing the -Power- button glowing.
When your JBL Charge 5 Speaker is not turning OFF, this suggests one or more problems. And we offer below some solutions for the most likely cause.
Now in this model, one or more of the following may cause the 5 to fail to shut down.
Now we assume here that all the hardware and software in the 6 is working correctly. So we cover below the possibilities in the last item; Service Mode and Lock Mode. Thus, we describe below how to get out of these modes, and turn your speaker OFF once again.
Now you can restore normal operation by deactivating this mode. But note that when active, you must connect external power to switch it OFF. Why? Because when in Service mode, the 5 won’t power up without outside power. But you can’t change modes without switching on the unit first. Thus, you need the AC adapter to make this fix.
Again, you can restore correct operation by cancelling this mode. But note that when Lock mode is active, you can switch it back OFF without the charger. But you can do that only if the battery is not dead.
Now you may not know battery status. So to be sure that you can power up the 6 after exiting Lock, just connect external power.
Sometimes when the 5 appears to lock up, you can reset it to restore proper operation. See our JBL Charge 5 Speaker Factory Reset Instructions post for the steps to take to do that.
Once in a while the Charge 5 can get into a corrupt state. This can be due to a dying battery, faulty charger, or cosmic ray bombardment. Then you may see it Not Turning OFF whether running on batteries or electricity. And it might not respond to a reset command either. Should that happen, try just letting it sit on batteries and run down.
Then once the battery dies, this can sometimes return the unit to a known-good starting state. Finally once the battery dies, connect the charger. Let it charge for several minutes, and then turn it on. Finally, press the Power button again. It may turn off properly now.
If the Charge 5 is still Not Turning OFF, then try letting it run dead again. But this time, use a different power adapter to recharge it. Then see if it works any better. It might. And if it does, then replace your charger.
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