The JBL Charge 5 power bank speaker, top view, showing the -Power- button when the speaker is OFF.
When your JBL Charge 5 won’t turn ON unless plugged in, this likely means one or more things. One or more of the following issues can cause this.
So, assuming that the speaker is still okay, we’ll cover here the last possibility. Thus, we describe below how to get your JBL Charge 5 out of service mode to restore proper operation.
First, when in this mode (often called ‘weird’ or ‘secret’) mode, you’ll see some interesting behaviors. The speaker does not power ON unless you connect a charger. Thus, it will not run on the battery. Furthermore, when you connect power, it then comes ON without pressing the Power button.
Further, you cannot turn off the 5 while it is in Service mode, unless you disconnect the charger. And then, it powers off without pressing the Power button. So when this service mode is active, the Power button appears to not work.
Indeed, none of the buttons seem to work in Service mode, except for the ones needed to exit service mode. E.g. The speaker won’t pair with anything, and the Power button does not switch it OFF either.
This is what you may have done by accident at some point just prior to your speaker’s strange behavior starting… To turn on this Service mode, power up the speaker first. Then press the Connect+ and Volume UP buttons at the same time. Hold them in until the speaker powers OFF. This usually takes ten seconds or so.
Now you can enter this mode as long as the speaker is ON. It doesn’t matter whether it has external power or not. Also, these buttons are very close to each other. So it’s easy to press them together by mistake.
Now you can restore normal operation by disabling this mode. But note that when Service mode is ON, then you must connect the charger to switch it OFF. Why? Because when in Service mode, the speaker won’t come on without outside power. Thus, you need the adapter to make this fix.
Finally, the 5 should work again, whether or not you connect the AC adapter.
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