When you find the JBL Xtreme 2 power button not working, this likely means one or more things.
So we assume here that all the hardware and software is okay. Thus we cover the last possibility in detail. How to get your JBL Xtreme 2 out of service mode.
Fen in this (often called ‘weird’ or ‘secret’) mode, the JBL Xtreme 2 does not power ON without a charger. Thus, it will not run on the internal battery while in Service mode. Furthermore, when you do apply power, it powers up without pressing the Power button.
Further, you cannot turn it OFF while it is in Service mode. Not without disconnecting external power. And then, it powers off without pressing the Power button. So when this service mode is active, the Power button appears to not work.
Indeed, none of the buttons seem to work in Service mode, except for the ones needed to exit it. Thus the speaker won’t pair with any devices. Furthermore as mentioned, the Power button does not switch it OFF either.
This is what you may have accidently done prior to the Power button not working. So to turn on this Service mode, do the following.
Note that you can enter this mode as long as the speaker is ON. So it doesn’t matter whether you connect external power or not.
Also note that these buttons are very close to (beside) each other. So it’s easy to press them both by mistake. That’s especially the case when the Volume Up button is such a popular control.
Now you can restore proper operation by disabling this mode. But note that when this Service mode is in effect, then you need external power. Why? Because when in Service mode, the JBL Xtreme 2 won’t come on without it. But you can’t change modes without powering up the unit first. Thus, you need the power adapter to make this fix.
Finally, at this point, the Power button should work again, whether or not you connect the AC adapter.
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