Top view of the JBL Flip 5 speaker, powered OFF, with the Power button highlighted.
When the Power button on your JBL Flip 5 is not working, this likely means one or more things. Now in this models, one or more of the following causes may be the reason this button does not work.
So, we assume that all systems in the 5 are working. Thus we cover here the last possibility. So we describe below how to get the Flip 5 out of service mode to restore proper operation.
First, a symptom of active Service Mode, is that the 5 does not power ON unless you connect a charger. Thus, it will not run on its battery. Moreover, when you connect the charger, the 5 powers ON right away, without pressing the Power button.
Also, you cannot turn off the JBL Flip 5 while Service Mode is active, unless you disconnect the charger. And then, it powers off without pressing the Power button. So when Service Mode is in effect, the Power button appears to not work.
Finally, none of the buttons seem to work in Service Mode, except for the ones that exit this mode. So the Flip 5 won’t pair with any devices while in this mode.
This is what you may have done by accident. To turn on Service Mode, power up the 5 first. And then press the Bluetooth and Volume UP buttons at the same time. Hold them in until the Flip 5 powers OFF. This usually takes ten seconds or so.
Find these buttons pointed out in the next picture. Note that you can enter this mode as long as the Flip 5 is ON. Furthermore, it doesn’t matter whether the charger is present or not. Also note that these buttons are very close to (beside) each other. So some users may find it easy to press them both by accident. But remember that once in this mode, you won’t be able to exit it without the charger.
Now you can restore normal operation by deactivating this mode. But note that when in Service mode, then to switch it back off, you must connect external power again. Why? Because the Flip 5 won’t power up without outside power. But you can’t change modes without switching on the 5 first. Thus, you need the AC adapter to make this fix.
Finally, at this point, the Power button should work again, whether or not you connect the power supply.
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