The Honeywell RTH9580WF 1005 Smart WiFi Thermostat offers convenience and programming flexibility along with remote access and control via the Honeywell Total Connect Comfort website. Practically all of its features can be controlled via its full color touchscreen locally, or from the TCC portal.
However, sometimes problems arise, particularly with the connection this thermostat must have to the internet, and the functions that require that connection. Here, we explore some of the issues we’ve encountered, and they were solved. Below, we list each problem under its own heading, and provide discussion of how to resolve it beneath.
Before delving into troubleshooting however, we recommend rebooting the thermostat. This often clears up unexpected behaviors.
It is assumed here that you’ve properly installed and wired your thermostat, and that all local functions work correctly (setting temperature, programming the schedules, turning on the fan, heating, cooling, and so on). Resolve any local issues between the thermostat and your HVAC or furnace system, before attempting to connect the RTH9580WF to the internet.
Now, to the problems list.
Thermostat Not Connected to WiFi
If the thermostat is not connected to your WiFi network, you need to connect it for complete operation. See our Change WiFi Network on Honeywell Smart Thermostat RTH9580WF piece for instructions on how to do that.
My WiFi Network Not Visible on Thermostat
No 2.4 Ghz. network found. Make sure you have a 2.4 Ghz Wi-fi b/g network SSID configured on your router / access point. Keep in mind that the RTH9580WF thermostat does not see 5 Ghz. networks. So, you will not be able to connect the thermostat to wireless N or AC networks.
Access point is turned off, not broadcasting. Verify that your router / access point is powered up and operating properly. For non hidden networks, make sure you can see and successfully connect to yours on another Wi-Fi device.
Your wireless network is configured as hidden. Or, perhaps your 2.4 Ghz. wireless network is hidden (such that its SSID is not being broadcast by your router / access point). Some people choose this stealth operation to prevent hackers from seeing their network via the normal network scans. Verify this by examining your router settings, and if your Wi-Fi network has indeed been configured as hidden, then it will not show up on the thermostat when the thermostat scans for available networks. If you intend upon hiding your network, then you’ll have to choose the Other option on the thermostat’s Select Wi-Fi Network screen, and manually enter your network name (SSID), along with its security type, and of course, its password. More on network security types below.
Thermostat Does Not Connect to My Wireless Network
When this error occurs, variations on the following Connection Unsuccessful message display on the RTH9580WF touchscreen.
This failure has numerous causes, as described below.
Make sure your Wi-Fi network is working correctly. See if you can connect to your wireless network with another device, such as a tablet computer or phone. If you are unable to connect with that other device, you’ll have to troubleshoot elsewhere, outside of the thermostat itself. Verify proper operation of your router / access point. Often, reboots of these components will fix this sort of issue. If not, then read on.
You’re using the wrong network name (SSID). If you see your Wi-Fi network on the thermostat, but it will not connect, verify that you’re choosing the correct SSID from the available wireless networks list. Larger homes and businesses with multiple networks (access points) broadcasting, with similar names, are particularly vulnerable to this error.
You’re entering the wrong password for your network. Verify that you’re typing in the correct password; the virtual keys on the RTH9580WF touchscreen keyboard are quite small, and very easy to “fat finger” and press the wrong ones. These passwords are case sensitive. So be sure to capitalize the letters correctly, and avoid mistaking letters for numbers or symbols, such as an l for a 1, a B for an 8, or an I for a !.
The RTH9580WF indicates an incorrectly entered password as shown in the next picture. Any other failure message indicates that it’s NOT the password that’s at issue.
Weak Wi-Fi signal. Check Wi-Fi signal strength at the thermostat. We prefer seeing very strong (all bars) wireless signals as shown in the next picture, for the most reliable wireless operation. So, try to get the strongest signal possible from your desired network, at the thermostat. Move your router closer to the RTH9580WF to get it, use a higher power access point, or purchase an access point with removable antennae, and buy longer aerials with higher DB gain.
Interference from other devices and networks. Bluetooth devices, microwave ovens, baby monitors, and certain cordless telephones may interfere with the Wi-Fi signal reaching your thermostat, causing erratic operation even though the signal strength may read Full. Move such devices away from the RTH9580WF and the access point.
Congested Wi-Fi network channel. Your access point may be set to an overly busy wireless channel. Try changing that channel. The best ones to use are channels 1, 6, and 11. Try one of these three first, and only resort to the others if none of the above three work. If you have an Android tablet or phone, you can download the Amped Wireless Wi-Fi Analytics app, and use the Channel Graph section to tell if the desired channel is clear of excessive interference.
Wrong security type chosen for hidden networks. The problem with using obscured wireless networks is that connecting to them is error prone. Not only must you know the SSID of the desired network (since it does not display in the network scan results), but you must also provide the network security parameters (either WEP, WPA with TKIP, WPA with AES, WPA2 with TKIP, or WPA2 with AES security. If you enter these in error, your thermostat will fail to connect due to a timeout error as displayed above. The RTH9580WF will not tell specifically that you chose the wrong authentication or encryption modes for the entered network name; it just issues the generic “connection has timed out” message, as shown above.
We recommend, for maximum security, configuring your Wi-Fi access point for WPA2 with AES for the hidden network, and then choose the same setting on the RTH9580WF Select Network Security screen pictured in the previous screen shot.
Thermostat Connects But Has No Internet Access
There’s an internet outage. This may occur if your router has lost its internet feed, such as when there’s an outage in your internet service provider’s network or equipment. This may show up as a “waiting for update” message, displayed on the RTH9580WF home screen, where the outdoor temperature is normally displayed.
There’s a faulty cable. Check all cables and wires in your local network; especially the Ethernet cable that connect the (DSL or cable) modem to your access point, if separate from the modem. Broken connector tabs can cause cables to unplug and result in no internet access. Also, again, check your net connectivity with another device. If that works, but thermostat does not, then you may have a defective thermostat. Try a different one to rule out the thermostat itself as the problem.
Thermostat Has Internet but Does Not Show Up in Total Connect Comfort Website
Thermostat has not been registered. In order to access the RTH9580WF on the Total Connect Comfort website, the thermostat must be registered there. To do that, visit that site here. You’ll need to create an account for yourself there if you don’t have one already, and you will also need your thermostat’s CRC number, provided on the Wi-Fi setup screen once you’ve successfully connected it to the internet.
- Change WiFi Network on Honeywell Smart Thermostat RTH9580WF
- Honeywell Wi-Fi Smart Thermostat RTH9580WF Review
- Honeywell Smart WiFi Thermostat Manual RTH9580WF
- Honeywell Smart Thermostat Wiring Instructions RTH9580WF
- How to Register Honeywell Wi-Fi Thermostat Online for Remote Control, RTH9580WF
- How to Restart a Honeywell Thermostat
- How to Unregister Honeywell WiFi Thermostat RTH9580WF
- Restore Factory Defaults, Honeywell Smart Thermostat RTH9580WF
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- 2017-02-23: Updated the tags list.
- 2016-12-14: Originally published.