Picture of the top of the JBL Flip 5 speaker, powered ON, not paired, showing the glowing Power button highlighted.

JBL Flip 5 Power Button Not Turning OFF

When the Power button on your JBL Flip 5 is not turning OFF, this likely means some of the following.  Now in this models, one or more of the following causes may be the reason this button does not work.

    1. The button mechanisms may have sand, dirt, or other debris in them. To repair this, take the speaker apart. Then blow, brush, or polish the button contacts.
    2. Your charger cord is dead. To resolve this, swap in a working charger for the suspected bad one. The speaker should then boot up once more.
    3. The battery inside no longer recharges due to age, excessive charging, or heavy use. To resolve this, replace the battery.
    4. Your JBL Flip 5 has serious damage. In this case, get a replacement unit.
    5. Now since the Flip 5 has a Service Mode, you may have inadvertently activated it.

So, we assume that all systems in the 5 are working. Thus we cover here the last possibility. So we describe below how to get the Flip 5 out of service mode to restore proper operation.

JBL Flip 5 Power Button Not Turning OFF: Reasons Why

Service Mode May Be Active

First, a symptom of active Service Mode, is that the 5 does not power ON unless you connect a charger. Thus, it will not run on its battery. Moreover, when you connect the charger, the 5 powers ON right away, without pressing the Power button.

Also, you cannot turn off the JBL Flip 5 while Service Mode is active, unless you disconnect the charger. And then, it powers off without pressing the Power button.  So when Service Mode is in effect, the Power button appears to not work.

Finally, none of the buttons seem to work in Service Mode, except for the ones that exit this mode.  So the Flip 5 won’t pair with any devices while in this mode.

How to Enter Service Mode

This is what you may have done by accident. To turn on Service Mode, power up the 5 first. And then press the Bluetooth and Volume UP  buttons at the same time. Hold them in until the Flip 5 powers OFF. This usually takes ten seconds or so.

Find these buttons pointed out in the next picture. Note that you can enter this mode as long as the Flip 5 is ON. Furthermore, it doesn’t matter whether the charger is present or not.  Also note that these buttons are very close to (beside) each other.  So some users may find it easy to press them both by accident. But remember that once in this mode, you won’t be able to exit it without the charger.

Picture of the button panels on the JBL Flip 5. Showing the -Volume UP- and -Bluetooth- controls.
Button panels on the JBL Flip 5. Showing the -Volume UP- and -Bluetooth- controls.

JBL Flip 5 Power Button Not Turning OFF: How to Fix

Now you can restore normal operation by deactivating  this mode. But note that when in Service mode, then to switch it back off, you must connect external power again. Why?  Because the Flip 5 won’t power up without outside power. But you can’t change modes without switching on the 5 first.  Thus, you need the AC adapter to make this fix.

    1. So, connect your JBL Flip 5 to AC power and turn on the unit.
    2. Then, with the speaker Power button glowing, press the Pairing and Volume UP button combo. Hold this in for ten seconds or so, until the unit powers off.
    3. Then, normal speaker operation returns.

Finally, at this point, the Power button should work again, whether or not you connect the power supply.

Other Posts About the JBL Flip 5

    1. JBL Flip 5 Volume Control Explained
    2. The Battery Indicator Explained
    3. How to Check JBL Flip 5 Firmware Version
    4. How to Make JBL Flip 5 Discoverable
    5. How to Connect JBL Flip 5 to Alexa

References for JBL Flip 5 Power Button Not Turning OFF

    1. JBL Flip 5 Product Page
    2. Where to Buy the JBL Flip 5