Picture of the glowing -Power- button on the JBL Flip 6 wireless speaker.

JBL Flip 6 Won’t Turn OFF

When the Power button on your JBL Flip 6 is not working, this likely means one or more things.  Now in this models, one or more of the following causes may be the reason this button does not work.

    1. The button mechanisms may have sand, dirt, or other debris in them. To repair this, take the speaker apart. Then blow, brush, or polish the switch contacts.
    2. Your charger cord is dead. To resolve this, swap in a working charger for the suspected bad one. The speaker should then boot once again.
    3. The battery inside no longer recharges due to age, excessive charging, or heavy use. To resolve this, replace the battery.
    4. Your JBL Flip 6 is defective. In this case, get a replacement unit.
    5. Now since the Flip 6 has a Service Mode, you may have inadvertently activated this mode.

So, assuming that all the hardware and software in the 6 is okay, we cover here the last possibility. Thus, we describe below how to get this speaker out of service mode, and restore proper operation.

JBL Flip 6 Won’t Turn OFF: Service Mode Details

First, a symptom of active service mode, is that the speaker does not power ON without a charger. Thus, the speaker will not run on the internal battery while in Service mode.  Moreover, when you do connect outside power, it powers ON right away, without you pressing the Power button.  I.e. It comes on as soon as you apply power to the USB-C input port on the speaker.

Also, the Flip 6 won’t turn off in Service mode as long as the charger is present. But it does power off when you disconnect the charger.  So when this service mode is active, the Power button appears to not work. It does not run on batteries.

Finally, none of the buttons seem to work in Service mode, except for the ones needed to exit service mode.  E.g. The speaker won’t pair with any devices when you press the Pairing button. And as stated earlier, the Power button does not switch it off either.

How to Enter Service Mode

This is what you may have done prior to when this problem began. To turn on this Service mode, power up the 6 first. And then press the Pairing and Play-Pause  buttons at the same time. Hold them in until the speaker powers OFF. This usually takes ten seconds or so.

Note that you can enter this mode as long as the speaker is ON. So it doesn’t matter whether you connect it to external power or not.  But remember that once in this mode, you won’t be able to exit it without the charger.

Picture of the Play-Pause and Bluetooth buttons on the JBL Flip 6 speaker.
The Play-Pause and Bluetooth buttons on the JBL Flip 6 speaker.

 JBL Flip 6 Won’t Turn OFF: How to Fix

Now you can restore normal operation by deactivating  this mode. But note that when this Service mode is active, then you must connect external power to switch it back OFF. Why?  Because when in Service mode, the speaker won’t power up without outside power. But you can’t change modes without switching on the unit first.  Thus, you need the AC adapter to make this fix.

    1. So, connect your JBL Flip 6 to AC power. The speaker automatically turns on when you apply external power.
    2. Then, with the speaker Power button glowing, press the Pairing and Play-Pause button combo. Then hold them in for ten seconds or so, until the unit powers off.
    3. Finally after that, normal speaker operation returns.

So at this point, the Power button should work again, whether or not you connect the power supply.

Other Posts About the JBL Flip 6

    1. Hard Reset JBL Flip 6 – Best Way to Do This
    2. How to Turn ON Bass Mode
    3. How to Shut Down This Speaker
    4. What to Do When JBL Flip 6 Hard Reset Does Not Work
    5. Extra Bass Mode Details


    1. JBL Flip 6 Official Product Page
    2. Where to Buy the JBL Flip 6